Thank you for shopping with Malqani. We are committed to providing a smooth shopping experience from the moment you place your order until your jewelry reaches you. Please read the information below before making a purchase.

 

Shipping Information

We deliver across Pakistan through trusted courier partners to ensure your order arrives safely and on time.

 

Delivery Time

• Major Cities: 3–4 working days

• Other Areas: 4–6 working days

Please note that delivery times are estimates and may vary depending on your location.

 

Shipping Charges

Shipping charges are calculated automatically at checkout based on your order and delivery location.

 

Important Note

Although we strive to deliver every order on time, delays may occur during sales, festive seasons, severe weather, or public holidays. We appreciate your patience and understanding in such situations.

 

Refund & Returns Policy

At Malqani, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return according to the policy below.

 

7-Day Return Policy

You can request a return within 7 days of receiving your order. However, the product must meet our return conditions.

 

Return Eligibility

To qualify for a return, your item must:

• Be unused and unworn.

• Be in its original condition.

• Be returned in its original packaging.

• Include all accessories, if applicable.

• Be accompanied by your order number or proof of purchase.

We reserve the right to reject returns that do not meet these conditions.

 

Refund Process

Once we receive your returned item, our team will inspect it carefully. After the inspection, we will inform you whether your refund has been approved.

If your request is approved, we will process your refund using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.

 

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns for:

• Used or worn jewelry.

• Products damaged after delivery due to misuse or improper care.

• Items returned without their original packaging.

• Products that show signs of wear, alteration, or customer-caused damage.

 

Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours. Include your order number and clear photos of the product. This helps our team review your request quickly and provide the best possible solution.

 

Return Shipping

Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

We also recommend using a trackable courier service. Unfortunately, Malqani cannot accept responsibility for returns that are lost during transit.

 

How to Request a Return

To start your return, please contact our customer support team and provide:

• Your full name

• Your order number

• The reason for your return

• Clear photos of the product, if required

Our team will guide you through the process and provide further instructions.

 

Jewelry Care Instructions

Proper care helps keep your jewelry beautiful for longer.

To maintain its shine, please follow these simple tips:

• Keep your jewelry away from water, perfumes, lotions, and other chemicals.

• Store each piece in a clean, dry place.

• Remove your jewelry before showering, swimming, exercising, or sleeping.

• Store each item separately to help prevent scratches.

• Clean your jewelry gently with a soft, dry cloth after use.

With proper care, your Malqani jewelry will continue to shine beautifully for years to come.

 

Need Help?

If you have any questions about shipping, returns, refunds, or jewelry care, our customer support team is always happy to help.

Thank you for choosing Malqani. We appreciate your trust and look forward to being part of your everyday elegance.